Refund & Returns Policy

Refunds and Returns Policy

Last Updated: 27-10-2024

At floralfits, we strive to ensure our customers are satisfied with their purchases. If for any reason you are not happy with your order, this Refunds and Returns Policy explains how you can return items and request a refund.

1. Eligibility for Returns

  • Returns are accepted for items purchased directly from https://floralfits.com.
  • Products must be returned in their original, unused condition, with all tags and packaging intact.
  • Items must be returned within 7 days from the delivery date to be eligible for a return.

2. Non-Returnable Items

  • Due to hygiene and safety concerns, certain items cannot be returned. This includes:
    • Undergarments
    • Clearance or final sale items
  • Any items that have been used, worn, altered, or washed will not be accepted for return.

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Customer Support
    • Email us at contact@floralfits.com with your order number and reason for the return.
    • Our support team will respond within 1-2 business days to guide you through the return process.
  2. Prepare Your Return
    • Place the item(s) in the original packaging with all tags attached.
    • Include a copy of the purchase receipt or invoice inside the package.
  3. Ship the Return
    • Customers are responsible for return shipping costs unless the return is due to a product defect or an error on our part.
    • We recommend using a trackable shipping service to ensure safe delivery.

4. Refund Policy

  • Inspection and Approval: Once we receive the returned item, our team will inspect it within 5-7 business days to ensure it meets our return criteria.
  • Approval and Refund Process: If the return is approved, the refund will be processed to your original payment method within 7-10 business days.
  • Notification: You will receive an email confirming your refund once it has been processed.
  • Original Shipping Costs: Please note that original shipping costs are non-refundable unless the return is due to an error on our part or a defective item.

5. Exchanges

  • We currently do not offer direct exchanges. If you wish to exchange an item, please initiate a return and place a new order for the desired item.

6. Return Shipping Costs and Fees

  • Return shipping costs are the responsibility of the customer, except in cases of defective or incorrect items sent by us.
  • If a defective or incorrect item was sent, please contact us, and we will provide instructions for a prepaid return.

7. Damaged or Defective Items

  • If your item arrives damaged or defective, please email us within 48 hours of receiving your order at contact@floralfits.com with the following:
    • Your order number
    • A description of the issue
    • Photos of the damaged or defective item
  • We will review your request and, if approved, send you a replacement or arrange for a refund at no additional cost.

8. Contact Us for Support

If you have any questions about our Refunds and Returns Policy, please feel free to reach out:

  • Email: contact@floralfits.com
  • Address: Gulistan-e-johar, Karachi, Pakistan